IS SHIPPING FREE?
Yes shipping is free worldwide.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 – 7 business days of processing time for your order to ship out.
- Average transit times to the United States: 12 – 20 Business days
- Average transit times to International: 15 – 45 Business days
** except Saturdays, Sundays and holidays
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go here.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 4 hours after creating it for the cancellation to be applied. If the item has already shipped, please email firstname.lastname@example.org. All you need to do is send us an email with the subject line “CANCEL”.
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please contact us with: – Your order number.– A picture of the damaged product. Once received, we’ll be happy to send out another free of charge.
I ORDERED 2+ ITEM BUT ONLY RECEIVED ONE WHERE IS MY REST ITEM? We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the other. So, don’t panic if you don’t receive all of your items at once… they are on the way 🙂
I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question please feel free to Contact us and we will do our best to reply within 24 hours.
Notice: There are certain delays on all carriers due to the global pandemic of COVID-19 (aka coronavirus). However, We are working around the clock with our shipping partners to ensure that your order reaches you as soon as possible. These times are certainly challenging but we hope we’ll get through this temporary phase soon and keep delighting you with our best service possible. We are sincerely thankful for your continued support and business.
For More Information Please Email Us at firstname.lastname@example.org